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printIQ Privacy Policy

printIQ Privacy Policy

printIQ Privacy Policy

Non-personal information is data about usage and service operation that is not associated with a specific personal identity. printIQ collects and analyses non-personal information to evaluate how visitors use our website.

 

Non-personal data we collect may include the pages visited, browser type and IP address. Most non-personal data is collected via cookies or other analysis technologies. printIQ.com uses cookies, web beacons and other technologies for data analysis and personalization services.

 

printIQ uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to help communicate with you, to provide service and support, to update you on services and benefits and to personalize some website links.

 

Occasionally we may also use your information to contact you for market research regarding printIQ products or services. We will give you the opportunity to choose your privacy preferences regarding such communications including opting out. Credit card information is used only for payment processing and fraud prevention.  We do not store credit card details nor do we share customer financial details with any 3rd parties.

 

printIQ may combine personal data collected online with information you provide printIQ through other sources such as product registration, trade shows or seminars.

 

Personal data given to printIQ may be transferred across state and country borders for the purposes of data consolidation, storage and simplified customer information management. Non-personal data is aggregated for reporting about printIQ website usability, performance and effectiveness. It is used to improve the customer experience, usability and site content.

 

printIQ will not sell, rent or lease your personal information to others. printIQ will not share your personal information with third parties except when responding to your requests for products or services. printIQ shares customer information across printIQ-owned business entities and companies working on our behalf, but only for the purposes described in this privacy policy.

 

printIQ contracts with third-party service providers and suppliers to deliver complete products, services and customer solutions. We require suppliers and service providers to keep confidential the information received on behalf of printIQ and they may not use it for any purpose other than to carry out the services they are performing for printIQ. These service providers may change or we may contract with additional service providers to better accommodate our customers. printIQ will not share personal information with any other third parties without your permission, unless required by law enforcement action, subpoena, or local law.

 

printIQ gives you the choice of receiving a variety of information that complements our products and services. printIQ may contact you in regards to new product information, special offers, market research or community participation. You can make or change your choices by unsubscribing or by emailing us at email hidden; JavaScript is required. This option does not apply to communications for the purpose of administering order completion, contracts, support, or product updates.

Non-Subscription Services

To opt-out of receiving communications you have expressly requested (such as e-mail newsletters, etc.), use any of the following methods:

  • Select the e-mail “opt-out” or “unsubscribe” link, or follow the opt-out instructions included in each subscription communication
  • Write to printIQ via email to email hidden; JavaScript is required Be sure to provide your name and contact details, as well as any relevant information about your printIQ products.

 

printIQ strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain customer data accuracy. We will provide you with access to your information, including making reasonable effort to provide you with online access and the opportunity to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data. printIQ websites may limit access to specific individuals through the use of passwords and other personal identifiers.

 

printIQ is committed to protecting the information you provide us. To prevent unauthorised access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, printIQ has in place appropriate physical and managerial procedures to safeguard the information we collect.

 

We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window.

 

Credit card numbers are used only for processing payment and are not used for other purposes. As part of real-time payment processing, printIQ subscribes to a fraud management service. This service gives you and printIQ an extra level of security to guard against credit card fraud to protect your financial data.

 

If there are updates to the terms of printIQ Online Privacy Statement, we will post those changes and update the revision date in this document, so you will always know what information we collect online, how we use it, and what choices you have. For material changes to this Statement, printIQ will provide notification to affected customers.

 

We value your opinions. If you have comments or questions about our privacy policy, please send them to email hidden; JavaScript is required

 

Security

printIQ uses its own in-built forms-based authentication model that is based on the standard .NET authentication model. It allows you to maintain your own user accounts. It is completely independent to the Windows / domain account that you may run internally and does not require a CAL (Client Access License). If required, printIQ supports LDAP integration and can also utilise a single sign on approach with authentication being provided by another line of business application.

 

When you host printIQ, there are 4 components; the web server upon which the application sits, the MS SQL Database, file storage to house your artwork and an artwork upload application that manages the transfer of files.

 

Artwork transfer

Within printIQ, users will submit artwork and other supporting documents associated with their order.

The transfer process takes the file directly from the browser to your FTP server over an SSL connection. The files do not pass through the printIQ application and are not stored in the database.

 

Payment Gateway

printIQ uses Windcave (www.windcave.com) as its inbuilt credit card payment gateway. The solution is a hosted gateway delivered through an iframe from within printIQ. The user stays within printIQ for the duration of the transaction. The approach means that printIQ is PCI compliant and neither handles or stores credit card information.

 

Ensuring that printIQ is a secure application

While the application is only as secure as the hardware that it sits upon, we take security seriously and have taken every step to ensure your application and data is secure.

  • For Azure hosted sites on the printIQ.com domain, we provide an SSL certificate. If you choose to self-host, you must supply us with your own domain and certificate.
  • File transfer is via HTTPS and optionally over SFTP
  • The application is secured by the standard Microsoft .NET Forms based authentication model with enforceable password strength options
  • printIQ support LDAP integration to authenticate to your Windows domain
  • printIQ supports ADFS (Federation Services) authentication for single sign on
  • Access can be limited via an IP address whitelist

 

Azure security information

Whilst IQ often facilitates the hosting within the Azure environment for our customers the arrangement is between the customer and Microsoft.

printIQ is a certified Azure product which means that Microsoft has evaluated printIQ and confirmed that it is suitable for use within the Azure environment. printIQ has been developed with Azure in mind and its architecture complies with the development principles of Azure. In addition, IQ is a Microsoft Certified Partner and has been for over 15 years.

 

Microsoft Azure provides services that can help customers meet the security, privacy, and compliance needs. Additional information is available at: https://docs.microsoft.com/en-us/azure/security/azure-security-technical-capabilities