printIQ Privacy Policy

Introduction

This Privacy Policy aims to help you understand the personal information collection, use, disclosure and retention practices of printIQ. By providing personal information to us (whether via our website, by email, in person or over the phone), you agree to the processing set out in this Privacy Policy.

Personal Information

Personal information is information about an identifiable individual. Depending on local law, publicly available information, such as business contact information, including your name, title or position, business, telephone or facsimile number, may not be considered personal information.

printIQ uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to help communicate with you, to provide service and support, to update you on services and benefits and to personalize some website links.

printIQ may combine personal data collected online with information you provide printIQ through other sources such as product registration, trade shows or seminars.​

What personal information do we collect?

  • Contact information such as name, email address and telephone number;
  • Biographical information such as job title, employer, professional associations, or regarding membership in industry trade groups;
  • Your attendance at conferences or trade shows;
  • Data from any surveys or questionnaires that we may have provided to you;
  • Past requests that you may have made for information from us;
  • Recruitment information such as your curriculum vitae, your education and employment history, details of professional memberships and other information relevant to potential recruitment or association to or with printIQ;
  • Unique IDs such as your mobile device identifier or cookie ID on your browser;
  • IP address and information that may be derived from IP address, such as geographic location;
  • Information about the content you access on our website and the nature of your visit, including the time of your visit to our website (by day, week, and duration) and whether you are a new visitor or a returning visitor;
  • Information about a device you use, such as browser, device type, operating system, the presence or use of apps, screen resolution, and the preferred language.

Duration of processing

printIQ maintains personal information only as long as it is required to fulfill the purpose under which it was gathered, unless required by law to retain for longer periods or other purposes. Where printIQ determines that personal information is no longer required, we will securely destroy such information as soon as it is commercially reasonable to do so.

Sharing of information

We may also share personal information with certain third parties such as:
  • TprintIQ contracts with third-party service providers and suppliers to deliver complete products, services and customer solutions. We require suppliers and service providers to keep confidential the information received on behalf of printIQ and they may not use it for any purpose other than to carry out the services they are performing for printIQ. These service providers may change or we may contract with additional service providers to better accommodate our customers.
  • Law enforcement and governmental entities when required by law. For greater clarity, we may disclose personal information or other information if required to do so by law or in the good faith belief that such action is necessary to comply with applicable laws, in response to a court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies; and
  • An acquirer, successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.

Selling of personal information

printIQ will not sell, rent or lease your personal information to others. printIQ will not share your personal information with third parties except when responding to your requests for products or services. printIQ shares customer information across printIQ-owned business entities and companies working on our behalf, but only for the purposes described in this privacy policy.

Requesting access, changes, or limits to your information

printIQ gives you the choice of receiving a variety of information that complements our products and services. printIQ may contact you in regards to new product information, special offers, market research or community participation. You can make or change your choices by unsubscribing or by emailing us at letstalk@printiq.com. This option does not apply to communications for the purpose of administering order completion, contracts, support, or product updates.
printIQ gives you the choice of receiving a variety of information that complements our products and services. printIQ may contact you in regards to new product information, special offers, market research or community participation. You can make or change your choices by unsubscribing or by emailing us at letstalk@printiq.com. This option does not apply to communications for the purpose of administering order completion, contracts, support, or product updates.

Non-Subscription Services​

To opt-out of receiving communications you have expressly requested (such as e-mail newsletters, etc.), use any of the following methods:
  • Select the e-mail “opt-out” or “unsubscribe” link, or follow the opt-out instructions included in each subscription communication
  • Write to printIQ via email to letstalk@printiq.com Be sure to provide your name and contact details, as well as any relevant information about your printIQ products.

Payment Gateway​

printIQ uses thirdparty payment gateway as its inbuilt credit card payment gateway. The solution is a hosted gateway delivered through an iframe from within printIQ. The user stays within printIQ for the duration of the transaction. The approach means that printIQ is PCI compliant and neither handles or stores credit card information.
Credit card numbers are used only for processing payment and are not used for other purposes. As part of real-time payment processing, printIQ subscribes to a fraud management service. This service gives you and printIQ an extra level of security to guard against credit card fraud to protect your financial data.​

Azure security information​

Whilst IQ often facilitates the hosting within the Azure environment for our customers the arrangement is between the customer and Microsoft.​

Microsoft Azure provides services that can help customers meet the security, privacy, and compliance needs. Additional information is available at: https://docs.microsoft.com/en-us/azure/security/azure-security-technical-capabilities​

What are cookies and how are they used?

Cookies are unique identifiers or tokens of agreement from a web server that are saved in a small text file on your computer when you access a printIQ web site through a browser. We can use this information to track visits to web pages (which ones, how many times) or to personalize web page content.

Most major web sites use cookies and most browsers are set up to accept them. If you wish, you can reset your browser to refuse to accept cookies or to notify you when a cookie is being sent-see “Help” in your browser. You do not need cookies to visit our web sites. However, if you do not accept cookies, you may not be able to use some of the features on the web sites.
You can find more information about how to do manage cookies for all the commonly used internet browsers by visiting www.allaboutcookies.org. This website will also explain how you can delete cookies which are already stored on your device.
Category Use Name of Cookie
Basic functionality cookies Required to offer basic functionalities of our website and to remember a user’s cookie settings. [to be updated]
Analytics cookies Collection of data to allow us to understand how our visitors use our website and how we can improve our website. [to be updated]
Functionality cookies Remember user choices to improve the user’s experience and to provide enhanced and personalized features. [to be updated]
Performance cookies Collect anonymous data on the pages visited and determine devices used by the user. [to be updated]
Architecture cookies Third party cookies used for load balancing, caching, content management, and third-party authentication. [to be updated]
Third-party targeting and advertising cookies These cookies collect data about the user’s browsing habits in order to provide advertising relevant to the user’s interests. [to be updated]

Updates to this Privacy Policy

If there are updates to the terms of printIQ Online Privacy Statement, we will post those changes and update the revision date in this document, so you will always know what information we collect online, how we use it, and what choices you have. For material changes to this Statement, printIQ will provide notification to affected customers.

We value your opinions. If you have comments or questions about our privacy policy, please send them to letstalk@printiq.com​