Litho Superpak prides itself on its customer service; they know that an excellent support team is essential. Working with printIQ’s support team was crucial, primarily due to the learning curve involved with an entirely new system. The level of hands-on support that comes with the new system is helping to make the transition easier.
Coming this far and printIQ’s support to get us this far has been huge, and we had reservations coming into this – which is fair, but we would not be in the position we are today without their level of support and their level of care to get us to this stage. And for that, I cannot praise them enough,” said David Browne, Litho Superpak’s Head of Implementation. However, Litho Superpak is still facing the challenge of the fear that comes with learning something new. But, a shift in paradigm and attitude is happening as employees who were accustomed to Excel and MYOB and lacked advanced computer literacy are now learning the new system.
The glaring inefficiencies that existed with the outdated system are remedied. Not only was information manually entered and done so multiple times, but it was often incorrectly duplicated. With printIQ, an employee enters the job information once, allowing Litho Superpak to control the accuracy as they can control information and mitigate it before it becomes a production issue.
As they continue to work together to create the completely bespoke solution they need, Litho Superpak’s confidence in printIQ to get it done is high as printIQ continues to interpret Litho’s needs and deliver what they require. Ilana Rubinstein, Compliance Manager, wanted to reassure that “it’s important not to be put off by the fact that the system is not a perfect fit. There is no turnkey solution that will magically work for every type of printing business in the same fashion. With printIQ, there are a lot of opportunities to build and customize a system that will improve your business.”
