Litho Superpak

PrintIQ Helps Litho Superpak Meet the Challenges of a New MIS

Key Stats

  • Local support team in Australia
  • Decreased Manual Data Entry Increasing Accuracy
  • Centralized Information For Increased Workflow Efficiency

Challenge

Well-known in the local manufacturing space, Litho Superpak has been in operation since 1985. From food to cosmetics, the Australian-owned company has become the standard for customer service within the packaging industry.
The company was growing rapidly, but their production and quoting system couldn’t keep up with the demand. It’s a problem that should have been solved years earlier – now they’re in desperate need of an improved MIS to help them grow without compromising customer service or quality! Also, they would need support to help their employees learn the new systems and transition to a new platform.

Solution

Litho Superpak looked at several different systems that would allow them to speed up order processing times while streamlining the paperwork that transforms a purchase order into a production ticket.
PrintIQ checked a majority of the boxes required to build a sustainable, scalable system for Litho Superpak. Not only is printIQ Australian run with local support, but it is also a cloud-based system that allows them to evolve as their business grows.

Business Impact

Litho Superpak prides itself on its customer service; they know that an excellent support team is essential. Working with printIQ’s support team was crucial, primarily due to the learning curve involved with an entirely new system. The level of hands-on support that comes with the new system is helping to make the transition easier.
Coming this far and printIQ’s support to get us this far has been huge, and we had reservations coming into this – which is fair, but we would not be in the position we are today without their level of support and their level of care to get us to this stage. And for that, I cannot praise them enough,” said David Browne, Litho Superpak’s Head of Implementation. However, Litho Superpak is still facing the challenge of the fear that comes with learning something new. But, a shift in paradigm and attitude is happening as employees who were accustomed to Excel and MYOB and lacked advanced computer literacy are now learning the new system.
The glaring inefficiencies that existed with the outdated system are remedied. Not only was information manually entered and done so multiple times, but it was often incorrectly duplicated. With printIQ, an employee enters the job information once, allowing Litho Superpak to control the accuracy as they can control information and mitigate it before it becomes a production issue.
As they continue to work together to create the completely bespoke solution they need, Litho Superpak’s confidence in printIQ to get it done is high as printIQ continues to interpret Litho’s needs and deliver what they require. Ilana Rubinstein, Compliance Manager, wanted to reassure that “it’s important not to be put off by the fact that the system is not a perfect fit. There is no turnkey solution that will magically work for every type of printing business in the same fashion. With printIQ, there are a lot of opportunities to build and customize a system that will improve your business.”

The power of printIQ

“Coming this far and printIQ’s support to get us this far has been huge, and we had reservations coming into this – which is fair, but we would not be in the position we are today without their level of support and their level of care to get us to this stage. And for that, I cannot praise them enough.”
David Browne, Head of Implementation
Litho Superpak

TAKE THE FIRST STEP TO SUCCESS

Smart production is just the beginning. Built with flexibility and simplicity at the core, printIQ is created for the modern print shop to grow, scale, and succeed.