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Current Listings

Current Listings

PRODUCT INTEGRATION SPECIALIST

As the business expands globally, we need to extend our Product Support Team in our Burleigh Heads office. You will be joining an established team of industry professionals that support and implement printIQ; the world’s leading cloud-based MWS (Far more than just an MIS!) print management system – printIQ.
The ideal candidate for this role would have relevant experience with print MIS implementation and training, and will be trained by our printIQ product specialists.
The role is both technical and customer facing so you are the link that makes our company successful. This role would be focused on the integration of printIQ with the many prepress, freight, accounting and other systems our clients use.
You must be able to manage time and milestones pro-actively, be self-motivated and communicate effectively. A background in the print industry would be a bonus but not essential. Alternatively, a background in software training and implementation would give you a great head start.
Excellent professional development opportunities to evolve the role to match your skills, ambition and enthusiasm.
You will need to be comfortable working both autonomously, as well as collaboratively, with the global IQ team. You should have experience dealing with clients face-to-face and possess a high level of computer and web literacy.

Job Requirements
English language fluency with excellent written and oral communication skills.
Experience with Management Information Systems would be ideal.
Print industry experience would be an advantage
Software implementation experience is essential, familiarity with integration between workflow systems, prepress,
and accounting software would be highly regarded.
Strong analytical, planning and organisational skills with the ability to prioritise competing needs.
Solid understanding of software implementation and development, end user support and management of ICT services.
Must be able to manage multiple priorities working individually and within a team.
Strong interpersonal and collaborative skills both online and face-to-face.
The main responsibilities of this role include:
1. Managing request’s for customisation – review request, interpret and respond to customers within defined timeframes.

2. Supporting implementations and customisation projects.

3. Assisting with managing the support desk ticketing system, ensuring effective collaboration between the teams to resolve issues within our SLA guidelines.

Specific Tasks
• Review, triage and respond to software customisation requests
• Consult with key stakeholders to compile adequate scoping documentation for the development & product team
• Respond to customers regarding non-acceptance of custom development requests
• Work with customers to Interpret specifications and business requirements in order to provide sound technical solutions
• Support customer’s in the API implementations and provide overall support within implementation projects
• Provide effective technical support to both customers and staff
• Resolve desk tickets assigned to you within SLA guidelines
• Take a logical and systematic approach to diagnosing problems and identify and implement sound solutions
• Support our project, sales and development teams by providing technical advice
• Remote training & meetings with internal & external customers
• Develop and improve internal systems, processes, knowledge and collateral for managing projects and company system and process improvement
• Complete thorough testing and technical documentation of our API’s

This is a full-time role located in Burleigh Heads and you must be eligible to work in Australia on a permanent basis.
Starting salary for the successful applicant will be commensurate with the applicant’s current skill level.
This is a fantastic opportunity for the right person. If you think you would be a suitable candidate for this role please email email hidden; JavaScript is required with a copy of your cv.

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We’re always on the hunt for positive adaptable people to join our team.